Packages are shipped via french service Colissimo by La Poste. Package location can be followed with provided track number until it leaves departure country (France). Once it is out of borders, the tracking is to be updated by the receiving mail service. Yet most of the time it is not updated until the package reaches you, so worry not if the tracking seems stuck, it's just on its way to you.

The tracking number says "No information available at the moment"

You probably just received your shipping confirmation! Tracking informations require about 2-5 business days to be updated on shipping companies system. If there is still no information after 5 business days, please contact me.

Regarding customs fee:

1. No customs fee is to be applied for orders shipping to Europe.
2. For orders shipping to everywhere else, please check your customs policy according to your location. I highly recommend you to check these BEFORE ordering, because the customer is responsible for any customs their country might have, and it can be crazy expensive.